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Technical Support

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Technical Support

Postby prb40 » Fri May 31, 2013 10:56 pm

I recently contacted Laser Technical Support for a problem with my old M43. I received an immediate reply and after several emails was asked to return my SD card. The problem was solved and the card returned only four days after I posted it.
What great service for a very old unit. All very much appreciated
prb40
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Re: Technical Support

Postby boba » Mon Jul 22, 2013 11:32 am

Could I add my coments regarding service. I've already posted some remarks in the iSeries section but wanted to let other users know of the excellent service I also got.

I had problems with my i43 GPS. I posted my problem on the Forum early this morning. Admin responded within half an hour advising me to email Support. I did this and quickly received an email advising me to delete my files, replace them with ones attached to the email and to download maps from a supplied link. By 11.00 am my unit was back working. (My original post was at 8.30am)

This is really excellent service and the company is to be congratulated.

Bob Andrew
Bob Andrew i43
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Re: Technical Support

Postby club_admin » Thu Jul 25, 2013 9:21 am

Hi prb40 and Bob
I would like to thank you both for such kind words.
It means a lot to us here.
Thanks again.
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